PAIA Manuals


What is PAIA?

PAIA is legislation that creates the framework to the right to access information protected in section 32 of the Constitution of the Republic of South Africa. PAIA is the Promotion of Access to Information Act 2 of 2000.

The Promotion of Access to Information Act (PAIA), No 2 of 2000 prescribes that a public body must provide details of records held so that any request for information may be accommodated. The PAIA Manual is to serve as a guide on how members of the public can access the information that is being kept in the records of the Department of Labour.

These manuals are a mandatory and statutory requirement and all businesses are required to register with The South African Human Rights Commission. The purpose of this legislation is to promote a culture of transparency, accountability and good governance, both in the private and public sectors.

Who is responsible for PAIA?

Private bodies are obliged in terms of Section 51 to lodge a manual. You or your company are considered a “private body” if you are in business as a sole proprietor, partnership, close corporation, private or public company, business trust, bodies corporate or co-operative. This means you are required to file a Manual!

FAILURE TO SUBMIT A PAIA MANUAL with the SAHRC in terms of the Act can result in Penalties.

How can we help?

PATC can assist you with the drafting and compilation of your company PAIA manual as well as the compulsory submission to the South African Rights Commissioner on your behalf. In order for us to complete and submit your manual we will need you to fill in an information sheet and provide us with the necessary supporting documents along with proof of payment.  Contact our offices for all of the above mentioned documentation. Once we have obtained this information from you we will fill out the manual, attach all the documentation and submit them to the South African Human Rights Commission (SAHRC). PATC will provide you with a hard copy for your records as well as an electronic copy for your website.

The deadline for completion and submission of the PAIA Manual is the 31 December 2015.

For more information on the submission of these PAIA manuals please do not hesitate to Contact the PATC team.

Extra information:

  • It is not necessary to submit this manual annually but if and when there are material changes, a manual must be amended and submitted.
  • Remember to always provide a date of compilation and a date of when last the manual was updated.
  • It is important to have this manual on your website (PATC will provide you with a digital copy to upload).

The source of the following information must be stipulated. Personal and confidential information does NOT need to be disclosed unless the person making the enquiry is entitled to the information

Records Subject Availability
Public Affairs Public Product Information
Public Corporate Records
Media Releases
Financial Financial Statements Available on application
Financial and Tax Records (Company & Employees)
Asset Register
Management Accounts
Marketing Market Information Limited Information available on our web site.
Public Customer Information: More detailed information can be applied for.
-     Product Brochures Request in terms of PAIA
-     Owner Manuals Request in terms of PAIA
Field Records Request in terms of PAIA
Performance Records In our annual report freely available
Product Sales Records Request in terms of PAIA
Marketing Strategies Request in terms of PAIA
Customer Database Request in terms of PAIA
Dealer Franchise Documents Request in terms of PAIA